The relationship between employee satisfaction and business success is one of the most studied topics in the social sciences. Satisfaction is commonly gauged by using surveys that seek to identify the contentment level of employees on a range of specific topics, including the quality of their workplaces, working relationships, job security, and overall job satisfaction. In the course of this research, it has been shown that employee satisfaction and business success are positively correlated; in particular, when there is a high level of employee satisfaction and when there is an effective system for surveying employee satisfaction. It is important, then, to understand why and how this correlation occurs.
What Is Job Satisfaction?
Job satisfaction or employee satisfaction, in turn, is a subjective assessment of the contentment level of employees, whether or not they truly enjoy their job and individual aspects of jobs, including supervability or structure. In short, job satisfaction is measured in psychological, emotional, and interpersonal facets. An organizational culture that supports a good, supportive, and participative organizational culture is one which will lead to high levels of job satisfaction.
A good, supportive work-life balance is linked closely to employee satisfaction. In the course of our own research, we have found that satisfied employees are more satisfied with their jobs and with life in general. Specifically, they are more satisfied with their relationships at work (their marriages, intimate friendships, romantic relationships, etc. ), with their supervisors and with co-workers, and with aspects of the specific work that they do.
Happy Employees Equals Happy Business
In addition to having a supportive work-life balance, satisfied employees also want to do things that make them happy. Satisfied employees are generally curious about the world around them and they are active participants in making their work experience fun and exciting. Finally, satisfied employees are eager to try new things and are willing to try creative things. This last point relates closely to employee engagement. Engaged employees are interested not only in doing the work that they are assigned; they are interested in being an active and productive contributor to the organization.
It is important to keep these three components of employee satisfaction in mind as you build a management team, develop a new strategy, or implement an existing management program. When you draw the conclusion that your current approach to the various aspects of your business is not effective, or that you need to modify your approach in some way, do not hesitate to ask yourself whether your attitude, your behavior, your relationships with your co-workers and your employer, and your willingness to try something new are all related to your employee satisfaction. If they are, you can bet that those aspects are positively related to your employee satisfaction. If they are not, you will need to examine other aspects of your approach and your employee motivation to determine whether the lack of motivation is causing your business to lose ground in terms of its productivity and profitability.